You’re shopping on Amazon when you notice something that looks irresistible! You open the box and find a pair of shoes with an eye-catching design. But, unfortunately, they don’t fit you right. So you decide to return them. Now what?
Here is all the information you need to know before returning items to Amazon. It’s important to note that all opened items are eligible for return within 45 days of purchase.
Can You Return Opened Items To Amazon
You can return opened items to Amazon for a full refund within 10 days of purchase. To return an item, you’ll need to log in to your Amazon account, go to the “Your Orders” section and find your order. From there, look at the “Manage Your Selling Tools” drop-down menu and select “Return Item(s).” You can also click the “Return Item(s)” button at the top right of any page on Amazon.com.
How Do You Return An Open Item To Amazon?
Open items can be returned to Amazon without a receipt or a packing slip. To return an open item:
- Go to the product page for the item you want to return and click “Return this item” in the top right corner of the page.
- Select “I don’t have a receipt or box” from the dropdown menu under “Return this product”. Then enter your address and select “Continue”.
- Amazon will determine if your item qualifies for a refund based on its condition, usefulness, and other factors (see below). If so, you will be notified by email that your refund is being processed and that you should expect to receive it within 14 days of Amazon receiving your item.
- If your item does not qualify for a refund, you can select “I don’t have a receipt or box” from the dropdown menu under “Return this product”. Then enter your address and select “Continue”. You will be provided with a return label that you should use to ship the item back to Amazon.
- Once your item has been received by Amazon, it will be inspected and if found in satisfactory condition, you will receive a refund of the purchase price minus applicable taxes. Refunds are not applicable for items that have been opened, used, or damaged unless they are defective.
- If your item has been opened, used, or damaged, it will not be eligible for a refund.
- If you have any questions about how to return an open item to Amazon, please visit the “Return an Item” page or contact customer service by selecting “Contact Us” from the dropdown menu under “Return this item”.
Return Policy On Amazon?
- Go to the product page for the item you want to return and click “Return this item” in the top right corner of the page.
- Select “I don’t have a receipt or box” from the dropdown menu under “Return this product”. Then enter your address and select “Continue”.
- Amazon will determine if your item qualifies for a refund based on its condition, usefulness, and other factors (see below). If so, you will be notified by email that your refund is being processed and that you should expect to receive it within 14 days of Amazon receiving your item.
- If your item does not qualify for a refund, you can select “I don’t have a receipt or box” from the dropdown menu under “Return this product”. Then enter your address and select “Continue”. You will be provided with a return label that you should use to ship the item back to Amazon.
- Once your item has been received by Amazon, it will be inspected and if found in satisfactory condition, you will receive a refund of the purchase price minus applicable taxes. Refunds are not applicable for items that have been opened, used, or damaged unless they are defective.
- If your item has been opened, used, or damaged, it will not be eligible for a refund.
- If you have any questions about how to return an open item to Amazon, please visit the “Return an Item” page or contact customer service by selecting “Contact Us” from the dropdown menu under “Return this item”.
The Cost Of Returning Items To Amazon
Amazon does not charge any restocking fees or handling fees for items you purchase on Amazon.
You’ll need to return the item to Amazon
You can pay for a return label by visiting the returns page and following the instructions. You’ll need to provide the order number, contact information, and reason for returning your item.
The time it takes to process your return
It usually takes one to two business days for Amazon to receive and process your return. It may take longer if there is a large volume of returns during that time period.
The cost of returning items
If your return qualifies for a refund, you won’t be charged any restocking fees or handling fees.
How long does it take to get your refund?
You should receive your refund in 5 to 7 business days.
When you can expect the package to arrive
Your return should arrive within 10 business days after Amazon receives it. You’ll receive a tracking number when we ship your item.
Contacting Amazon
If you have any questions about how to return an open item to Amazon, please visit the “Return an Item” page or contact customer service by selecting “Contact Us” from the dropdown menu under “Return this item”.
Return Process For Opened Items
Request a return
First, you’ll need to request a return. You can do this by clicking on the “Request an RMA” button in your account settings or by contacting customer service.
Fill out Amazon’s return form
You’ll have to fill out and verify the Amazon Return Material Authorization (RMA) form before they send you a pre-paid shipping label.
Pack up returned item
Once you receive the prepaid shipping label, you’ll be able to pack up the item(s) that you want to return and send them back to Amazon for free!
Print out the return label
You’ll need to print out the return label and stick it to your package.
Package and send the item
Once you’ve printed out the return label, you can package up your item(s) and send them back to Amazon for free!
Wait for a refund
If Amazon approves your request, then you’ll have to wait for them to process your return. After that, a refund will be issued once your item(s) are received by Amazon and inspected.
Conclusion
When you buy an item from Amazon, you can return the item within 30 days if it does not meet your expectations. But, there is a small fee for returning an opened item. The cost of returning an opened item to Amazon is calculated by the item’s ‘Return Rate’ in the past 12 months. The higher the Return Rate, the more they charge you.