Running your own WordPress is a big deal now, lots of people want to get in on the action. We get about 50-80 email requests a week for help with installing and customising free themes (ours and others) – so, simple fact is, if we replied and worked through them all, we wouldn’t have a whole load of time to do anything else, like earning a living etc. And so we just don’t have the resources to offer support for free themes.
The best place to go is the WordPress Support Forum – search first, and if you don’t find a good answer, post your query, they’re a knowledgeable lot there…
Our free themes are provided “as is” – they should work, we’ve tried to make sure of that, but there are different systems around the place (if we could get rid of IIS, we would…), different WordPress plugins may or may not have good code in them – and so that’s why we can’t offer a 100% guarantee.
One other thing – experience shows the #1 most likely answer to a WordPress theme support question = “the image is too wide”…
